Returns & Exchanges
At Monkstory, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a seamless 7-day return and exchange policy for all unworn items. If your purchase doesn't fit or meet your expectations, our team is here to ensure a smooth resolution.
Initiate Request
Log in to your account and visit the 'My Orders' section to select the item you wish to return or exchange within 7 days of delivery.
Quality Inspection
Ensure the product is in its original condition with all tags attached and the box intact to qualify for a successful pickup.
Reverse Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the package.
Refund or Replacement
After the item reaches our warehouse and passes quality checks, we will process your refund to the original payment method or dispatch your new exchange size.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing