Frequently Asked Questions
Everything you need to know about your Monkstory experience.
Are Monkstory products 100% vegan?
Yes, we take pride in being a 100% vegan and cruelty-free brand. All our footwear and accessories are crafted using high-quality synthetic leather and sustainable materials without any animal by-products.
How long does shipping usually take?
Standard shipping typically takes 5-7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery status.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. If you are not satisfied with the fit or style, you can initiate a request through our returns portal, provided the items are unworn and in their original packaging.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring your foot length in centimeters and comparing it to our chart to ensure a perfect fit.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also opt for secure online payments via credit/debit cards, UPI, or net banking for faster processing.
How should I care for my Monkstory shoes?
To maintain the look of your shoes, wipe them gently with a damp cloth to remove dust. Avoid using harsh chemicals or submerging them in water. For suede-finish products, use a soft-bristled brush.